unit #5

Digital reference: reference librarians' experiences and attitudes

This article talked about a survey of public and academic reference librarians to ask about their experiences with, and opinions and attitudes about, technology in reference.
“this article reports the results of a survey of reference librarians in public and academic libraries of various sizes in the United States, asking them about their experiences with and attitudes towards the use of digital and networked technologies and resources in reference work. A total of 648 responded. In general, respondents were positive and optimistic in their outlook, but not unreservedly so. Among the strongest findings was a correlation between recent experience at doing digital reference and positive attitudes towards it, a clear set of opinions about what such services would be best and worst at, and differing perspectives and patterns of responses between academic and public librarians. In addition, questions asking about characteristics of librarians, their current and planned reference services, and some of their professional choices in doing reference work are reported”

I tries to access it but I got this msg :
This page cannot be found [ Error 404 ]
The page "http://www.csu.edu.au/special/online99/proceedings99/200.htm" may have been removed, had its name changed, or is temporarily unavailable. We apologise for the inconvenience.

2. Lipow, A.G. (1999). Serving the remote user: Reference service in the digital environment. Paper presented at the Ninth Australasian Information Online and ON Disc Conference and Exhibition. Available : http://www.csu.edu.au/special/online99/proceedings99/200.htm

I tries to access it but I got this msg :
This page cannot be found [ Error 404 ]
The page "http://www.csu.edu.au/special/online99/proceedings99/200.htm" may have been removed, had its name changed, or is temporarily unavailable. We apologise for the inconvenience.